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WARNING:

Warranty

The Coastal Source Lifetime Care Program

Coastal Care doesn’t stop when the warranty expires and it doesn’t matter what happens to your Coastal Source product, we’re always here to help. No matter what occurs during (non-covered damage) or after our Coastal Source warranty, including wear & tear, abuse, even acts of God such as lightning, hurricanes and floods, you can directly return your Coastal Source product (or whatever is left of it) to us and receive 25% off for a brand new replacement- no questions asked.

Rest assured, even if disaster strikes you will never have to pay full price to replace a Coastal Source product.

The Lifetime Care program is subject to current in-stock products. This program does not apply to consumable products such as LED lamps/modules, tiki torch wicks, etc. Customer must pay return freight for damaged products.


We are proud of our products and stand behind them by offering the following warranty:

STANDARD WARRANTY

COASTAL SOURCE warrants its goods against defects in material and functionality. At COASTAL SOURCE’s sole discretion, COASTAL SOURCE will either repair or replace (at no charge) any professionally installed and maintained COASTAL SOURCE goods that fail under normal operating conditions for the original owner within the specified warranty period noted below. Replacements are subject to in-stock availability and may be new or renewed/refurbished products. All goods are warranted from the date of invoice, provided they are returned to the corporate office for inspection (transportation prepaid) and determined defective under the terms of the warranty. This warranty covers only equipment manufactured by COASTAL SOURCE and does not extend to transportation, installation, labor compensation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with COASTAL SOURCE equipment. Our warranty becomes null and void in the event of damage to the product resulting from breakage due to abuse or misuse; repairs, alterations or modifications of the product by anyone other than authorized representatives thereof; damage resulting from accidents, vandalism, acts of nature, and improper use. See Lifetime Care Program for additional options.

RESIDENTIAL WARRANTY

  • All COASTAL SOURCE brass and aluminum lighting fixtures bear a lifetime warranty
  • All COASTAL SOURCE patented Coastal Connectors™, cables, LED lamps & modules (including Niche & Gimbal LED Modules), speakers, CRS/CAS/SAS amplifiers, transformers, DC power supplies, and lighting/audio electronic components have a five (5) year limited warranty.
  • All THIRD PARTY products sold by COASTAL SOURCE bear their original manufacturer's warranty.
  • All CLEARANCE items purchased from COASTAL SOURCE are limited to a one (1) year warranty.

COMMERCIAL OR NON-RESIDENTIAL LIMITED WARRANTY

  • All COASTAL SOURCE lighting fixtures, patented Coastal Connectors™, cables, LED lamps & modules (including Niche & Gimbal LED Modules), speakers, CRS/CAS/SAS amplifiers, transformers, DC power supplies, and lighting/audio electronic components have a two (2) year limited warranty.
  • All THIRD PARTY products sold by COASTAL SOURCE bear their original manufacturer's warranty.
  • All CLEARANCE items purchased from COASTAL SOURCE are limited to a one (1) year warranty.

FILING A CLAIM

To file a warranty claim, please contact us to receive a Return Materials Authorization number (RMA) and a return shipping label:

COASTAL SOURCE
WARRANTY CLAIMS DEPARTMENT
1.800.719.1996
warranty@coastalsource.com

Please include your contact information, original order number, reason for the return, and photos of any apparent product issues.